IT'S THE PRIVACY AND COOKIES BIT.

1. Who we are
This Privacy & Cookies Policy explains how Coach Kym Ltd (“we”, “us”, “our”) collects, uses, and protects your personal data when you use powerplayerplan.com and related services.

We act as the data controller for personal data collected through this Site.

If you have questions, contact:

Email: hey@powerplayerplan.com

Address: Coach Kym Ltd, 71–75 Shelton Street, London, WC2H 9JQ

2. What data we collect
We may collect the following types of information:

Information you give us directly

• Name
• Email address
• Billing address
• Business name or role
• Details you share on forms, questionnaires, or surveys
• Information you provide on booking or contact forms
• Content of emails you send us

Information collected automatically

When you use the Site, we may collect:

• IP address
• Device type and browser
• Pages visited and time spent
• Basic analytics about how you found and used the Site

This is usually collected using cookies or similar technologies. See the Cookies section below.

Payment information

Payments are processed through third-party providers (for example, Stripe). We do not see or store your full card details. The payment provider processes your payment on our behalf.

3. How we use your data
We use your personal data to:

• Provide and deliver the services you purchase
• Send booking details, reminders, and follow-up emails
• Respond to enquiries and support requests
• Send service-related communications (for example, changes to calls, updates to policies, etc.)
• Improve our Site, offers, and messaging
• Send optional marketing emails where you have given consent or where we have a legitimate interest, and this is allowed

We DO NOT sell your personal data.

4. Legal bases for processing (UK / EU)
We process your data under the UK GDPR based on:

• Contract: to deliver services you have purchased
• Legitimate interests: to run and improve our business, manage relationships, and prevent misuse
• Consent: where you have specifically opted in to receive marketing emails
• Legal obligation: where we must keep records for tax, accounting, or regulatory purposes

You can withdraw consent to marketing at any time by clicking “unsubscribe” or contacting us.

5. Who we share data with
We may share your data with:

• Payment processors
• Booking tools (for example scheduling platforms)
• Form or survey tools
• Email service providers and automation tools
• Professional advisers (for example accountants, lawyers)
• Service providers who help us maintain and operate the Site

These third parties are only given the information they need to perform their services and are expected to protect your data.

We may also share your information where required by law, or to protect our legal rights.

We DO NOT sell or rent your personal data.

6. International transfers
Some of our service providers may be based outside the UK or European Economic Area.

Where this happens, we will take steps to ensure your data is protected, for example, by using providers that:

• Are based in countries with adequate data protection laws, or
• Use standard contractual clauses or similar safeguards

7. How long we keep your data
We keep your data only for as long as necessary to:

• Provide the services
• Meet legal, accounting, or reporting obligations
• Resolve disputes and enforce agreements

Typical retention periods:

• Client records and invoices, usually up to 6 years for tax and legal purposes
• Emails and related communication, kept as long as reasonably needed to manage the relationship
• Marketing data, kept until you unsubscribe or we stop using it

When data is no longer needed, we will delete or anonymise it.

8. Your rights
Under UK and EU data protection law, you may have the right to:

• Access the personal data we hold about you
• Ask us to correct inaccurate or incomplete data
• Ask us to delete your data in certain circumstances
• Object to or restrict processing in some cases
• Ask us to transfer your data to another provider, where technically possible
• Withdraw consent where processing is based on consent

To exercise any of these rights, contact hey@powerplayerplan.com. We may need to verify your identity before acting on your request.

If you are unhappy with how we handle your data, you can also complain to the UK Information Commissioner's Office (ICO).

9. Cookies
Cookies are small text files that are placed on your device when you visit websites.

We use cookies to:

• Make the Site work properly
• Remember basic preferences
• Understand how visitors use the Site so we can improve it
• Support forms, booking tools, or video embeds

Some cookies are essential for the Site to function. Others are optional and used for analytics or performance.

You can control cookies through:

• Your browser settings
• Cookie consent tools that may appear when you first visit the Site

If you block certain cookies, parts of the Site may not work correctly.

10. Analytics and tracking
We may use analytics tools to understand:

• How many people visit the Site
• Which pages are most popular
• How people move through the Site

This helps us improve the content and experience. Data is usually aggregated and does not identify you personally.

11. Third-party links
The Site may contain links to other websites. We are not responsible for the privacy practices or content of those websites.

If you follow a link to another site, their privacy policy applies, not this one.

12. Children
This Site and our services are not intended for children under 18 and we do not knowingly collect data from anyone under 18. If we become aware that we have received such data, we will delete it.

13. Changes to this policy
We may update this Privacy & Cookies Policy from time to time. The updated version will be posted on this page with a new “Last updated” date.

We encourage you to review this page occasionally so you stay informed about how we handle your data.